Frequently Asked Questions
Returns + Exchanges
What items can I return?
All returns and exchanges must be in their original condition—unworn, unwashed, unaltered, undamaged, clean, and free of lint and hair. Merchandise must be in its original packaging with all tags attached or cellophane wrap/seals (not including plastic dress bags) intact. Once any tag has been removed, an item cannot be returned.
Items not eligible for return or exchange:
- Personalized and dyed items
- Perishables, shapewear, swimsuits, and personal care items including face masks
- Final sale items
- Items with any tags removed or packaging/seals (not including plastic dress bags) opened
A valid receipt is required for all returns and exchanges.
Can I change my order?
Once your order is submitted, processing begins immediately and we are unable to modify or cancel it. This includes changes to products, payment method, shipping address, and shipping method.
How long do I have to make an online return or exchange?
All returns and exchanges must be accompanied by the original receipt of purchase to be eligible.
What do I do if I receive a defective, damaged, or incorrect item?
If you receive a defective, damaged, or incorrect item, we’d like to make it right. Tell us about the issue within 7 days of receiving the shipment; do not submit a return request online. You will be given specific instructions on how to return the item. When you send back the item, include a note of explanation in the return box.
We’ll do our best to replace defective, damaged, or incorrect items. If we cannot send a replacement, you’ll be refunded the purchase price plus shipping and handling fees.